Refund & Cancellation Policy

1. Order Cancellations

Orders can be cancelled prior to dispatch. If you wish to cancel your order, please contact our support team immediately at nidproducts@yahoo.com or call us at +91 9412641804. Once an order has been shipped, it cannot be cancelled.

2. Returns

Due to the sensitive medical nature of our dental products, we only accept returns if the item received is defective, damaged, or incorrect. If you receive a damaged or incorrect product, you must notify us within 48 hours of delivery with photographic evidence.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.

4. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us.